Bet Responsibly

Responsible Gambling

We take responsible gambling very seriously and want to help you stay in control of your betting. Because we always want you to have a great time, it’s our duty to ensure you avoid a sticky wicket .

It's important to remember to only bet what you can afford and set yourself sensible limits.

If you ever feel your betting is getting out of control, we have a range of tools available to support you.

You can also get in touch with us via live chat or phone by clicking here. Our customer support team are available 24 hours a day.

Use our tools

We have a number of tools that are available for you which you can access using the links below:

Deposit limits

You can set a daily, weekly or monthly limit on the amount you deposit. This can be done as soon as you register, or at any point by navigating to the More page and selecting Responsible Gambling > Deposit limits or by clicking here.

Account closure

If you want to close your account indefinitely, you can do so at any time for any reason using our standard account closure by clicking here. Alternatively, contact our customer support team for assistance.

Account cool-off

Opt to take a temporary break from site for periods of 24 hours, one week, two weeks, three weeks, four weeks or six weeks, during which time you won’t be able to log in to your account. You can access this page here.

Reality check

To keep track of how long you’ve been playing our casino games for, set a reality check by clicking here. Select how long you want to set it for and a pop-up will appear when the chosen time period has elapsed. You’ll be offered options to continue playing, log out or review your account history. The pop-up will appear while you’re playing one of our casino games, browsing the casino lobby or on any of our account management pages. Please note the pop-up does not apply to our sports betting pages. The duration of the reality check can be changed at any time by returning to the reality check page, as detailed above.

Account self-exclusion

If you need to take an extended breather, you can request to block access to your account under our self-exclusion policy. You can self-exclude for periods of six months, one year, 2 years or a maximum of five years by clicking here. Upon doing so, you won’t be able to reopen or access your account until the chosen period expires. If you opt to self-exclude, we strongly recommend you consider self-excluding from any other accounts you may have with other operators.

GAMSTOP

You may wish to register with GAMSTOP, the UK’s national online self-exclusion scheme, if you’re considering self-excluding from your account. Visit https://www.gamstop.co.uk/.

What we can do to help you:

To view a recent history of your deposit and withdrawal transactions, navigate via More > History > Transaction history or click here. For your betting history, navigate via More > History > Betting history or click here.
Our customer support staff are fully trained on all things responsible gambling and are available to provide free help and support. If you have any questions about our tools, or concerns about your activity, please don’t hesitate to give us a shout.
Provide information about our resources and tools. To check out our FAQs, click here.

Know your limits

We always want you to enjoy betting and gamble responsibly. But for some, gambling can become a problem. Please read the important information below, especially if you’re recovering from any kind of dependency:

Always establish limits for depositing, betting and losses before you start playing.
Decide beforehand on a time limit for your session and stick to it. Within that period, ensure you take regular breaks.
Never gamble if it interferes with your daily responsibilities.
Never gamble if you’re in recovery from any kind of dependency or are under the influence of alcohol or any other substance.
Never gamble if your primary aim is to recover losses.

Self-assessment questions

Answering the questions below will help you assess the level of your gambling:

Do you stay away from work to gamble?
Do you gamble to escape from a boring or unhappy life?
When you're gambling and run out of money, do you feel lost or empty and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the bus fare home or the price of a cup of tea?
Have you ever lied to cover up the amount of money or time you spend gambling?
Have others ever criticised or made comments about your gambling?
Have you lied, stolen or borrowed to get money to gamble or pay gambling debts?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or hobbies?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. At this point, we recommend you contact our customer support team or one of the self-help organisations detailed below.

Getting further help

There are many organisations providing services to people who believe they have a problem with their gambling, or who want extra support and advice.

We strongly recommend you contact one of the below if you feel you need help and guidance:

* TalkBanStop is a free service that offers practical tools to help you stop gambling and maintain a successful recovery journey. It combines personal support from trained advisers, free access to software to block gambling websites and signposting to self-excluding from all gambling apps. You can access this support through the following link here: https://www.gamcare.org.uk/talk.

* Gamban speak with GamCare's advisers to provide you with free access to Gamban software to block your devices from accessing gambling websites and apps. More details can be found by visiting Gamban.

* GAMSTOP allows you to self-exclude from numerous online gambling companies in the UK. Visit https://www.gamstop.co.uk/ or call 0800 138 6518.

* BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms. https://www.begambleaware.org/.

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.

* GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat (www.gamcare.org.uk/talk-to-us-now/). Advisers will listen to you, they won’t judge and your conversation is confidential.

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions

* Gamblers Anonymous is a fellowship of men and women who have joined together to share their experiences, try and solve their common problems and help others to recover from gambling problems. Visit https://www.gamblersanonymous.org.uk.

* Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. For more information, visit www.gamblingtherapy.org

* Adverts on Social Media there are steps that you can take to limit your exposure to gambling adverts when using social media platforms. We’ve put together a short guide on what these steps are and how you can implement them across Facebook, Twitter and Instagram here.

Underage gambling

It’s illegal for anyone under the age of 18 to open an account with us.

If you share your computer with friends or family under the legal age to register and place bets, the following third-party applications offer parents and guardians facilities to monitor and restrict access to the internet: https://www.fosi.org/icra/, https://www.netnanny.com or https://www.cyberpatrol.com.

We perform an electronic verification using third-party reference companies to validate the age and identity of all customers. We reserve the right to ask for age verification information and suspend your account until proof of age is provided.

If anyone is found to be under the age of 18, all bets placed will become void and any winnings forfeited.